Privacy Policy
Effective date: November 2, 2022
BookToCome ('we', 'us', or 'our') operates the BookToCome platform and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
1. Information We Collect
We collect information you provide directly to us when you create an account, make a booking, or contact us. This includes your name, phone number, profile photo, and booking history. We may also collect device information, IP address, and usage data automatically when you interact with our platform.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services; process bookings and send confirmations; communicate with you about appointments, promotions, and updates; and comply with legal obligations.
3. Sharing of Information
We share your information with salon partners only to the extent necessary to fulfil your booking. We do not sell your personal data to third parties. We may disclose information if required by law or to protect the rights and safety of our users.
4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.
5. Security
We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at support@booktocome.com.
7. Payment Processing
BookToCome uses Stripe, Inc. as our third-party payment processor. When you make a payment, your card details are entered directly into Stripe's secure environment — we never store, transmit, or have access to your full card number, CVV, or billing details. Stripe's processing of your payment data is governed by the Stripe Privacy Policy (stripe.com/privacy). Stripe is PCI DSS Level 1 certified.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our platform or by email.